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C3 |
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Starting its operations in the year 2001, C3 has emerged as one of the leading names in the business process outsourcing industry of Egypt. The operations of the C3 which begun on a modest scale, today has become a pioneer in the BPO segment in the entire region. The availability of a large and skilled pool of cost effective manpower has placed Egypt in an ideal position to compete with other BPO leaders in the Eastern Europe and India. And C3 is well poised to reap the best of benefits on account of its strategic location in this part of Africa.
Company Profile
Founded in the year 1999, the Call Center Company, known as the C3 today provides outsourcing services to hundreds of Fortune 500 clients in all parts of the US and Europe. With a team strength of more than 600, C3 today is the first comprehensive call center in Egypt offering outsourcing solutions to clients. Among the popular clients that C3 today is on its rolls, many belong to the US, Europe, Middle East and Canada. The customer service representatives from the C3 support clients in English, French and Arabic and 5 more languages throughout the world.
Cairo based C3 has expansion plans for the future. And that involves increasing the number of agents to more than 900 within the next year. In terms of the technological growth, the company has started using latest gadgets including the outbound calling technology. The implementation of Altitude uCI software has enhanced the overall productivity level of the company in the context of full blended support for inbound and outbound voice, web collaboration, email and chat. Latest studies have indicated a substantial growth in the earnings and performance of the company resulting in 82% growth in productivity and major cost reductions in the training costs.
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Products and services
With call center operations in particular and the business process outsourcing in general growing fast in Egypt, companies like the C3 has tremendous future potential. Talented pool of cost effective youth and favorable government policies have encouraged the growth of BPO operations in the country. However, with a high degree of competition C3 has many challenges. Keeping in tandem with the latest technological growth and ensuring the optimum level of productivity will ensure that the company emerges as a player of international reckoning in near future.
Capture more on the interesting facets of Egypt Economy, by browsing through our links in egyptflights.com.
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